The RuMa Hotel and Residences and SiteMinder


The RuMa Resort and Residences is located in Kuala Lumpur, Malaysia, just techniques away from vital attractions this sort of as the Petronas Twin Towers.

The RuMa is a a number of award-successful house that prides alone on presenting attendees a property-like sanctuary absent from the hustle and bustle of the downtown city setting.

All guests will obtain a little something they adore with 11 place-types to pick out from, eating rooms that celebrate area flavour, bars that cater for any taste, and an overall floor devoted to wellness. There is even a barber, gymnasium, and infinity pool!

Anything starts off with a great guest expertise

Ms. Annie Hong, Profits and Reservations Manager, mentioned the guest working experience from begin to complete has been a priority given that the lodge opened its doorways in 2018.

“Great visitor knowledge begins from the minute the visitor checks-in and doesn’t end until eventually the visitor checks-out. It is a superior concentration for us to ensure any fears or difficulties friends have are getting dealt with in the most productive way, via each individual portion of their keep.”

Section of the problem at a hotel is having the time and flexibility to place as much consideration on company as they call for. This is why technological innovation is such a good enabler for the world’s leading resort brands, like The RuMa.

Significantly necessary simplicity and efficiency received from SiteMinder’s system

For the earlier 5 years, The RuMa has been using edge of SiteMinder’s channel manager and PMS integration functions to easy out its distribution system.

With prior working experience employing SiteMinder’s functions, Annie knew it was the ideal solution to devote in.

“The past 10 years has seen drastic transform in the hospitality business model. With the quick advancement of on line journey agents and bedbanks, the channel supervisor alternatives from SiteMinder offers us with a one-quit answer to combine all various on line scheduling platforms for day by day process execution,” she stated.

“SiteMinder has also enhanced their solutions by giving business analytic tools. It is stable in terms of integration and the troubleshooting from the support group is productive way too.”

Realizing that hoteliers are going through new challenges each 12 months, SiteMinder usually strives to make improvements to its functions and introduce new goods – so homes can continue experiencing outcomes like The RuMa has seen…

Essential time saved each day using SiteMinder

Whilst utilizing a system like SiteMinder might truly feel much better, it is usually significant to comprehend the base line impression for a lodge. For Annie and the workforce, time is dollars and the savings have been several.

“By signing up the channel manager answer with SiteMinder, we have saved at least 2-4 several hours day-to-day by lessening guide execution on pricing method,” she mentioned.

“It works successfully and successfully, and when current market demand fluctuates we are ready to change our pricing system in a timely manner, to optimise the business option.”

With workers acquiring more time every single day, it is no marvel that visitors experience so cared for at The RuMa. On the other hand, Annie reported there is one more important reason the lodge has trapped with SiteMinder from working day a person.

“SiteMinder is consumer pleasant and the corporation keeps improving the method by incorporating additional options that will help hoteliers to develop up self esteem in managing the on-line scheduling system,” she said.

Thank you Annie and continue to keep up the excellent perform at The RuMa Hotel and Residences!


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