ReviewPro’s Global Hotel Review Benchmark Report


Leaders in guest working experience administration launch first in quarterly report sequence concentrating on global hotel opinions.

Globak Hotel Review Benchmark Report

Barcelona, 25 May 2022: ReviewPro, a Shiji Group manufacturer, publishes the initially of a series of quarterly knowledge stories for hoteliers wishing to preserve in advance of on the web track record and review trends. The in depth report covers almost everything related to present overview metrics which includes quantity, source, and management response fees, both of those on a worldwide and on a regional degree.

The report is a will have to-read through for hoteliers wishing to understand the existing state of assessments and increase their business as travel opens up once more. It is also pertinent for hospitality pros seeking to stay up to day with world and regional assessment developments and metrics linked to evaluate volumes, resources, and guest sentiment traits.

Some of the highlighted results involve:

  • Review volume: international evaluation quantity increased by 46.5% in Q1 2022 more than Q1 2021
  • Guest satisfaction has fallen by 1.4%, or 1.2 factors, since the start out of the pandemic.
  • Review current market share: generated a lot more reviews than any other evaluation supply in Q1 2022.
  • Resource indexes: rankings on are generally lower than other resources.
  • There is area for improvement in reaction charges and occasions, with only 61.2% of respondable evaluations getting a reaction and an common reaction time of 3.8 times.

“Shiji’s ReviewPro has been giving hoteliers with overview knowledge to assist recognize their on the internet track record and make details-pushed operational and service enhancements for over a 10 years. In that time a great deal has improved, but a person thing has remained the exact same – on the web status is continue to a benchmark of excellence and a trusted way of analyzing a hotel’s functionality,” claims Michael Kessler, CEO of ReviewPro, a Shiji Team brand name.

The report incorporates:

  • Key results on evaluate quantity, assessment scores, star segments, overview market share, administration response, and a lot more.
  • World-wide and regional knowledge sets on Worldwide Evaluate Index metrics (GRI™), assessment sources market share and quantity, semantic investigation and groups affecting name, management response, and a lot more.
  • Specialist insights: a vary of industry experts and hoteliers give opinions on the condition of testimonials and how they regulate testimonials.
  • Reputation procedures for world wide hoteliers.

If you would like to know a lot more about any facet of the report, or how to make improvements to your online track record as a lodge brand name, accommodation company, or destination, you should get in touch with our crew.

To obtain and study the whole report, simply click listed here.

About Shiji’s ReviewPro

ReviewPro, a Shiji Group brand, features around a decade of experience and financial investment in innovation to make sure we keep on to be the benchmark of the hospitality market. Our cloud-centered Guest Working experience Platform incorporates Lodge Status, Guest Surveys, Case Administration, and Messaging Automation. Shiji’s ReviewPro owns the business-regular on-line popularity rating, the World wide Overview Index™️ (GRI), a propriety algorithm centered on critique data collected from +140 OTAs and critique websites in +45 languages. With over, 60,000 institutions in +150 international locations, Shiji’s ReviewPro delivers the technological know-how, assist, and schooling to empower hoteliers to be better.

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