Kempinski Hotels Pioneers Personalization via Two-Way Integration with Shij’s ReviewPro and Concilio Labs

Kempinski Hotels Pioneers Personalization via Two-Way Integration with Shij’s ReviewPro and Concilio Labs

Leveraging the two-way integration amongst Shiji’s ReviewPro and Concilio Labs permits Kempinski to build 360º guest profiles for hyper-individualized guest support.


Barcelona 8th November 2022: ReviewPro, a Shiji Group manufacturer delivering the foremost Guest Experience System for hospitality, and Concilio Labs, a leading provider in guest intelligence know-how, combine to empower a revolutionary 360-degree technique to visitor profiles for Kempinski Resorts.

“The magic of terrific integrations is ease of use, intra-operability, small overheads, and least pain points”, suggests Riko Van Santen, Main Facts Officer at Kempinski Hotels and Member of the Management Board, “What stood out about Shiji’s ReviewPro’s open up API-integration was the performance of both the know-how and the groups enabling a simplified ‘no headache’ encounter.”

Kempinski Resorts applied this integration to enrich guest profiles within just their hotel CRM. The aim is to recognize guest desire in get to make improvements to functions and better the visitor expertise, which has a constructive effects on on the web status and the Worldwide Overview Index™ (The GRI™ is a worldwide resort benchmark score for guest satisfaction).

“These days, it is no extended plenty of for models to rely on general segments to profile their attendees. They will have to attract on data from a number of resources and assess it at the speed of business enterprise, heading outside of the CRM. Concilio’s Guest Perception Engine, coupled with Shiji’s ReviewPro platform, delivers a holistic photo of friends that will come from collecting, contextualizing, examining, and prescribing info. Hoteliers that prioritize guest information and just take benefit of technological know-how to help them get nearer to their attendees, are in a better placement to stay forward of the competitors and acquire the loyalty of the increasingly empowered guest”, states Terri Miller, CEO at Concilio Labs.

Concilio’s Visitor Perception Engine is made to reinforce visitor relationships by anticipating and responding to guest needs. Submit-continue to be guest suggestions is a very important element as it supplies hoteliers with an opportunity to recognize the guest’s encounter, what ought to be enhanced for all visitors, but additional importantly, hoteliers can address each and every guest’s problem prior to the guest’s future continue to be inside the chain.

Shiji’s ReviewPro features an enhanced and customizable Visitor Study resolution enabling lodge brands to collect distinct opinions across the visitor journey. Via an integration into the Concilio Labs Guest Insight Motor, the visitor profile is improved with suggestions gathered from surveys. Over consecutive stays the profiles can be employed to supply personalised visitor services irrespective of whether that be in-room tastes, amenities, functions encouraged, or facilities. This applies no matter whether it is a returning guest at the exact same property or a further a person inside the portfolio.

“In a aggressive luxurious field wherever consumer acquisition is a lot increased than that of purchaser retention, personalised visitor services is not only essential, but lucrative.” says Michael Kessler, CEO at ReviewPro, a Shiji Team model. “With our open API we aim to simplify the obtain to guest suggestions details, so that hoteliers can superior fully grasp their guests’ choices, and more increase the excellent of the remain of their friends, enhance guest retention, increase RevPAR, and increase income.”


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About ReviewPro

ReviewPro, part of the Shiji Group, gives over a 10 years of knowledge and financial commitment in innovation, continuing to be the benchmark of the hospitality marketplace. The cloud-dependent Guest Practical experience System consists of Resort Standing, Guest Surveys, Case Management, and Visitor Communication, an AI-pushed automated chatbot remedy. ReviewPro owns the market-typical on line track record score, the World wide Evaluate Index™️ (GRI), a propriety algorithm based mostly on overview info gathered from +140 OTAs and evaluate websites in +45 languages. With over, 60,000 institutions in +150 nations, ReviewPro gives the technological innovation, guidance, and instruction to empower hoteliers to be much better.

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About Concilio Labs

Concilio Labs is on a mission to address critical troubles in hospitality today—those of visitor personalization and lodge loyalty—by acquiring progressive technological know-how remedies that thrust boundaries. Concilio’s Insight Engine, a guest intelligence system, empowers hoteliers with actionable insights to make customized visitor activities that go far beyond traditional and current abilities in other equivalent equipment. Other core services offerings focus on visitor expertise, including tailor-made mobile app and integrated reserving engine alternatives for hoteliers seeking to acquire their guest engagement to the up coming level. The administration crew has decades of verified experience doing work with technological know-how leaders giving them the credibility and a deep comprehending of the hospitality field and its growing demands. Concilio Labs is a fast growing brand with places of work in the Washington, DC space, United Kingdom, and through Europe.

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About Kempinski

Created in 1897, Kempinski Hotels is Europe’s oldest luxurious resort team. Kempinski’s rich heritage of impeccable personalized company and exceptional hospitality is complemented by the exclusivity and individuality of its qualities. These days the Kempinski Group operates 81 accommodations and residences in 35 countries and now has a lot more than 26 prestigious initiatives underneath progress all over the world. Just about every five-star resort demonstrates the strength and achievement of the Kempinski brand without having getting rid of sight of its heritage each just one imbues the excellent friends have occur to expect from Kempinski whilst embracing the cultural traditions of its location. The portfolio includes historic landmark homes, award-winning urban lifestyle inns, remarkable resorts and prestigious residences. Kempinski is a founding member of the World Lodge Alliance (GHA), the world’s biggest alliance of unbiased resort manufacturers.


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